Fix Microsoft OneDrive Sync Issues on Windows 8.1

It’s not uncommon to run into Microsoft OneDrive sync issues on Windows 8.1 due to confusing nature of its settings. Moreover if you had a personal as well as business accounts, including activation of several devices, then the problems gets piled up more. Fortunately, troubleshooting OneDrive is easy and straight forward.


Before you proceed

There are few things you need to know about the OneDrive limitations and facts before you attempt troubleshooting it.

File Size limit: As of when this article is published, Microsoft OneDrive has a file size limit of 10GB, so make sure you are not trying to sync a file over this capacity. In such instances, you will get error such as “This file is too big to upload” or “Reduce the size of this file to upload it to…”.

File Name: You may never know, even file names and their length can cause sync problems. You can’t use certain characters for names of OneDrive files and folders, and if this is the case, you may receive following errors:

  • “This file name contains characters that aren’t allowed. Please change the file name so it doesn’t begin or end with a space, end with a period, or begin with two periods”

  • “This folder name contains characters that aren’t allowed. Please change the folder name so that it doesn’t begin or end with a space, end with a period, or begin with two periods”

File Path too long: I don’t think any body would ever have a file somewhere inside a borrow like for example C:\Users\<UserName>\Pictures\RAW\2015\January\Party\NewYears\Friends. And if you do then OneDrive sync is in trouble. The entire path, including the file name, must contain not more than 255 characters.

Deleted or Missing Files: Sync problems can occur due to missing files, someone authorized to use your account has deleted the files, or you yourselves deleted it accidentally. So make sure to check in OneDrive’s Recycle Bin.

OneDrive Recycle Bin

OneDrive Recycle Bin

Still no luck? Try OneDrive Troubleshooter and see if it can fix your sync problem.

Download and Run OneDrive Troubleshooter

Download OneDrive Troubleshooter

If your OneDrive settings is messed up, OneDrive troubleshooter resets them to default settings and there is a high chance of your problem getting fixed.

OneDrive Troubleshooter

OneDrive Troubleshooter

OneDrive Troubleshooting Complete

OneDrive Troubleshooting Complete

If your problem isn’t resolved yet and you feel like sky is falling on your head, you may have to  contact customer support and check with them.

Kiran Kumar

Hi there! Kiran Kumar is an Engineer by profession, and loves blogging primarily on Microsoft Windows operating system and also enjoys reviewing software and products. Currently, he is exploring Windows 10 and you will see a lot of articles on know-how about it. When he is not writing for TWP, he enjoys time with his Family, listens to lot of music, enjoys Biking, and occasionally plays racing games on Xbox One.

  • patrick

    hello friends, use long path tool,its awesome